R. J. Marshburn & Associates  CERTIFIED RISK MANAGERS.com

Certified HomeBuilder^© Risk Management Program

Our proprietary Certified HomeBuilder^© Risk Management Program can dramatically reduce the cost of risk for qualified Builders.

This exclusive turn-key program combines holistic integration of comprehensive risk reduction strategies with targeted loss prevention, certification, & risk management protocols.  The Certified HomeBuilder^© Risk Management Program includes:

1. Risk Management – 1-10 Extended Warranty & Maintenance Program^©

• Warranty coverage complies with Contractor obligations and provides substantially more protection to the Builder than the “Right to Repair” provisions of SB 800
• Establishes a no-fault Warranty and Maintenance for the new home similar to the warranty for a new car
• Provides Predictive Analysis Alert^© for early notification of defects for the full time period otherwise allowed for litigation to correct problems before they cause greater costs
• Contractor has full right to repair any defects, rather than suffer litigation
• Warranty and contractual obligations apply to subsequent homeowners during the full statutory period
• Provides Mandatory Arbitration to resolve disputes and avoid costly litigation
• Wrap-Up Project Administration Program includes Subcontractor education and enrollment, bid deductions, Certificate compliance, & Policy verification
• By participating in the 1-10 Extended Warranty & Maintenance Program^©, exposure to lawsuits and SB800 compliance costs are dramatically reduced!

2. Legal Certification – STRUCTUREDRISK^TM proactive integration of Contractual & Legal protection

• “Reverse engineering” of the documentation, discovery, arbitration, litigation, and claim process before the project begins with  immediate availability as needed
• Web based electronic audit trail tracks performance, assigns responsibility, and provides legal grade documentation among contractors and suppliers
• Captures and manages all construction and project documents, including pictures, video, and reports created by 3^rd party forensic experts
• Compliance verification for all trade partner contracts, wrap up manuals, purchase orders, change orders, warranties, service and repair orders, homeowner purchase contracts, and insurance
• On line hosting provides 24/7 electronic access of reports and open/closed item tracking of project documentation for Contractual,  Warranty, claims, and legal issues
• Makes litigation of project extremely difficult and unattractive to plaintiff attorneys

3. Construction Defect Forensic Auditing –

• 3^rd party course of construction auditing and legal documentation of the Builder’s construction by qualified Forensic experts
• Proactively identifies and helps prevent all major Construction Defect areas that otherwise result in lawsuits
• All documentation and reports become part of verified legal quality audit trail

4. Home Inspection and Maintenance –

• Provides on-site quality standards for home maintenance by certified technicians to ensure compliance with Warranty coverage
• Early notification of defects for the full time period otherwise allowed for litigation corrects problems before they cause greater costs
• Provides continuous contact and care and educates homeowner on self maintenance
• Provides ongoing homeowner approval and legal documentation for arbitration in case of disputes and provides documentation of homeowner obligations and responsibilities

5. Homeowner Satisfaction Management –

• “Satisfied Homeowners do not litigate!”
• Comprehensive ongoing monitoring of Homeowner satisfaction levels at specified times and after completed scheduled maintenance and random service or repair events for the full statutory period
• Detailed data continually tracks homeowner satisfaction levels for each specific area of construction quality, maintenance, repairs, and builder warranty service.
• Real time feedback to builder immediately provides Predictive Analysis Alert^© for early correction and improvement strategies for problem areas in products and service
• System provides overall comparative Builder ratings and establishes early Predictive Analysis Alert^© standards for individual and community (HOA) problem areas
• Builder Certification requires ongoing minimum satisfaction levels for continued program participation

6. Construction Defect Third Party Claims Administration (TPA) –

• TPA handles all Warranty claims with the same procedures, expertise, and protection of litigated claims—Creates documentation, protection, and defensible position in the event of arbitration or litigation
• TPA has full access and integration with Risk Management, Legal, and Forensics for potential arbitration or litigation issues

7. Insurance –

• Integration of the coverage gaps, difficulties, and complexity of Traditional or Wrap-Up insurance policies with the Risk Management provisions of the Certified HomeBuilder^© Risk Management Program  
• Builders retain substantial Self Insured Retention (SIR)  
• Quality Insurance carriers underwrite the program with higher limits of liability available

If you would like to investigate the risk reduction cost benefits of the Certified HomeBuilder^© Risk Management Program, please contact us.

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